Scheduler & DispatcherLocation: Tulsa, OK Pay: $25.00 per hour (DOE) Schedule: Monday–Friday, 7:30 AM–4:30 PMAction Group Staffing is currently seeking a highly organized and customer-focused Scheduler & Dispatcher for a busy Tulsa client. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and excels at coordinating multiple priorities throughout the day. The Scheduler & Dispatcher serves as the communication hub between customers and field service technicians, ensuring efficient scheduling and outstanding customer service.Requirements
High School Diploma or GED
Previous scheduling, dispatching, customer service, or administrative experience preferred
Strong computer skills, including Microsoft Office
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong organizational skills and attention to detail
Excellent problem-solving and conflict resolution abilities
Professional and customer-focused attitude
Ability to pass a background check and drug screen
Responsibilities
Schedule and dispatch field service technicians based on customer needs, technician availability, and service priorities
Serve as the primary point of contact for customers, answering questions and providing accurate technician arrival times (ETAs)
Provide daily updates to customers regarding service queue status
Monitor technician schedules throughout the day and make real-time adjustments for emergency service calls or scheduling changes
Maintain accurate work orders, service histories, and customer records
Assist with processing material requisitions and coordinating necessary documentation
Finalize customer quotes and support billing processes
Generate and maintain service reports and other administrative records
Communicate effectively with technicians, customers, and internal departments to ensure exceptional service delivery
Perform additional administrative duties as assigned
Discover exciting job opportunities in and around Broken Arrow, Oklahoma! This vibrant city, located in the northeastern part of the state, offers a unique blend of small-town charm and big-city amenities. With a growing economy and a variety of industries thriving in the area, job seekers can find promising career prospects in fields ranging from manufacturing to healthcare to technology. Explore opportunities in this picturesque region, known for its stunning parks like Ray Harral Nature Park and Haikey Creek Park, and immerse yourself in the local culture through visits to the Broken Arrow Performing Arts Center and The Museum Broken Arrow. Indulge in delicious cuisine at local favorites like Charleston's Restaurant or El Tequila, and catch a game at the nearby BOK Center in Tulsa, home to the NBA G League team, the Oklahoma City Blue. Join us in Broken Arrow for a fulfilling career and a vibrant lifestyle!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
